1 Complaint Handling
1.1 How can I submit a complaint?

Send us an email, and we will work with you to find a suitable solution.

Upon receiving your complaint, you will receive a confirmation from us.

 

"If you are not satisfied, tell us. If you are satisfied, tell others."

2 Contact
2.1 Can I reach Staalkabelstunter in other ways?

Contact Staalkabelstunter

Yes, on weekdays from 9:00-12:30 and 13:30-15:30 also via WhatsApp:
Scan the QR code.

3 Delivery Times
3.1 When can I expect my order?

Staalkabelstunter keeps all products in stock*, allowing us to deliver quickly.

Orders placed on weekdays before 3:00 PM are shipped immediately.

We assume payment via iDEAL or PayPal. Please note that prepayment may take longer due to the bank's processing time.

* For custom-made products, the delivery time is longer.

4 Shipping & Costs
4.1 What are the shipping costs?

We offer free delivery on orders over € 75,-!
For orders below this amount, we charge € 5.95.

4.2 Does shipping take longer with bank transfer?

That’s correct, when paying by bank transfer, there will be a processing time of 1 to 2 days. Once you have transferred the order amount, we recommend sending us a short email to ensure your payment is not overlooked.

4.3 I haven't received my order yet.

Your order will be offered twice. If you are not at home, it will be returned to Staalkabelstunter. Always contact us about your package, as we have direct communication with the carrier.

4.4 Can I shop offline at Staalkabelstunter?

It can sometimes be helpful to see and feel the products in person. However, Staalkabelstunter is an online shop. To ensure fast delivery, our products are stored in a warehouse and are not displayed like in a physical store. All specifications and sizes are clearly listed on the website with each product, so you can get a good idea of what to expect.


If you have any questions or are unsure about a product, please feel free to contact us. We are happy to assist you!

4.5 Can I pick up my steel cable order?

Yes, that is possible. When you order and pay online, you can pick up your order in Opheusden between 7:00 AM and 3:00 PM from Monday to Friday.  You can choose the pickup option during the ordering process. You will then receive the exact address directly in your inbox.

5 Payment Options
5.1 What payment options can I choose from?

You can choose from the following payment options:

  • PayPal
  • iDEAL
  • Bank Transfer
  • Bancontact
  • Visa
  • Mastercard
  • V Pay
  • Maestro
  • Giropay
  • Apple Pay

All payments are processed through our payment provider Buckaroo, ensuring secure transactions.

 

6 Money-Back Guarantee
6.1 What if I don't like the product?

We are only satisfied when you are. If you are not happy for any reason, please let us know within 14 days. You can then easily return the product.

This can be done through the return form.

6.2 Who covers the return shipping costs?

You will receive a refund of the purchase amount plus the original shipping costs to your account. However, the return shipping costs are at your own expense.


Is your question not listed? Send us a message... we’re happy to help.

7 Technical Questions
7.1 Does steel cable conduct electricity?

Yes, steel cable is conductive. Both galvanized steel cable and stainless steel are conductive.
Check out the video:

7.2 What is the tensile strength of steel cable?

1 mm steel cable already has a breaking strength of around 100 kg. For all other sizes, please check our overview page with tensile and breaking strengths:

www.staalkabelstunter.com/tensile

7.3 How can I connect steel cables together?

The strongest way to connect two steel cables is to create a loop on each side and link them together. A more compact solution is to use a steel cable connector.

7.4 How do I calculate the working load?

Calculation of Working Load for Steel Cable

The working load of a steel cable, also known as Working Load (WL), is calculated based on the Minimum Breaking Load (MBL) of the cable. The formula is as follows:

Working Load (SWL) = Minimum Breaking Load (MBL) / Safety Factor

Explanation:

  • Minimum Breaking Load (MBL): The force at which the cable would break under maximum load. This value is usually provided by the manufacturer and depends on the type, diameter, and construction of the steel cable.
  • Safety Factor: A factor used to ensure a safe working load. For general applications, a factor of 5 is often used, but this can vary between 3 and 7 depending on the circumstances and regulations.

Example Calculation:

Suppose you have a steel cable with a minimum breaking load of 10,000 kg and use a safety factor of 5:

SWL = 10,000 kg / 5 = 2,000 kg

The safe working load of the cable is therefore 2,000 kg.

Important Points to Consider:

  • Type of Cable: Different constructions and materials can have different MBL values.
  • Condition of the Cable: Damaged or worn cables have a lower working load than new cables.
  • Application: For lifting or hoisting, the safety factors are generally higher than for other applications.

It is always important to consult the manufacturer’s specifications and use the correct safety factor for your specific situation.

 

7.5 What is KN?

KN stands for KiloNewton. 1 KN = 102 kg.

7.6 How can I cut a PVC-coated steel cable?

The best way to cut PVC-coated steel cable is with a wire cutter.
With this, you can cut several wires at once. The jaws are round, so the cable is not flattened.

 

7.7 What does MBL mean?

MBL stands for Minimum Breaking Load. This term indicates the minimum breaking load and is often seen in the shop. It serves as a guideline but should not be followed blindly, as every construction is different.

7.8 What does SWL mean?

SWL stands for Safe Working Load. There is a large safety margin maintained between Safe Working Load and Minimum Breaking Load. SWL is the indication for a safe load of the steel cable. If a compression clamp